Your satisfaction is important to us.
If the items you ordered online don't quite meet your expectations, no worries! Here are your options:

Here's how it works
Regular-priced items
You have 30 days from the date of your order to make an exchange.

Sale items (less than 50% off)
These items are not refundable but can be exchanged free of charge in-store.

Promotional or clearance items (50% off or more)
These are final sales. No exchanges or refunds will be possible.

Please note that returns and exchanges must be made at one of our regular stores. Please note that no returns can be processed at our warehouse-type outlets, such as those in Saint-Augustin-de-Desmaures and Démark.

Sale items (less than 50% off)
These items are non-refundable but can be exchanged in-store for free.

Promotional or sale items (50% off or more)
These are final sales. No exchanges or refunds will be possible.

Please note that returns and exchanges must be made at one of our regular stores. Please note that no returns can be processed at our warehouse-style points of sale, such as those in Saint-Augustin-de-Desmaures and Démark.

IN-STORE – Exchange or Return

Bring your purchase receipt
It is mandatory for any exchange or return in-store.

Visit the nearest store*
To find a store: Click here

*Please note that returns and exchanges must be made at one of our regular stores. Please note that no returns can be processed at our warehouse-type points of sale, such as those in Saint-Augustin-de-Desmaures and Démark.

BY MAIL – Return only
Exchanges by mail are unfortunately not possible. For an exchange, please visit a store.

Ship your package to the following address:
Pentagone – Returns
301, rue Edward-Assh
Sainte-Catherine-de-la-Jacques-Cartier (Québec), G3N 1A3

Include a copy of your invoice or packing slip in the box.

INFORM US OF YOUR RETURN:

• Send an email to retour@pentagone.com
• Mention your order number
• Specify which items you are returning
• Briefly explain the reason for the return

RETURN PROCESSING
Upon receipt of your package, we will process your request and send you a confirmation by email.

IMPORTANT TO KNOW:

• Return shipping costs are the responsibility of the customer.
• Ensure that all return conditions are met before shipping your package.
  
  

Refund and Exchange Policy

You have 30 days from the date of your order (indicated on the invoice or packing slip) to request an exchange or refund.

Conditions to be met

• Items must be in perfect condition, unworn, unwashed, unaltered, and returned in their original packaging, with tags still attached.
• The original receipt or packing slip is required.

Fees and Exclusions

Shipping fees are non-refundable.

• In the event of a return, if the total amount of your order (less returned items) falls below $100, standard delivery fees will be added to your refund.
• Refunds are made to the original payment method.
• Items identified as “Final Sale” (indicated in the product or category description) cannot be exchanged or refunded.

Exchanges

• Exchanges are possible in-store only.
• No exchanges by mail will be accepted.

Pricing Error

• In the event of a technical error or "bug" causing an incorrect price on our online store, Pentagone reserves the right to cancel the transaction.
  

Please note that returns and exchanges must be made at one of our regular stores. Please note that no returns can be processed at our warehouse-type points of sale, such as those in Saint-Augustin-de-Desmaures and Démark.

Your satisfaction is important to us.
If the items you ordered online don't quite meet your expectations, no worries! Here are your options:

Here's how it works
Regular-priced items
You have 30 days from the date of your order to make an exchange.

Sale items (less than 50% off)
These items are not refundable, but can be exchanged for free in-store.

Promotional or clearance items (50% off and more)
These are final sales. No exchanges or refunds will be possible.

Please note that returns and exchanges must be made at one of our regular stores. Please note that no returns can be processed at our warehouse-type outlets, such as those in Saint-Augustin-de-Desmaures and Démark.

Our current delivery times are 7 to 10 business days.

We do our utmost to deliver quickly, as your satisfaction is our priority.

We do our utmost to ship your orders as quickly as possible.
If you have any questions regarding your order, please do not hesitate to contact our web orders department.

Please mention your order number and your question at the following address:

web@pentagone.com

In-store pickup is not currently available.
However, enjoy free delivery on all orders of $100 or more!

Would you like to change or cancel an order?
Email us at web@pentagone.com, including:

• Your order number
• Your phone number
• The desired change or cancellation

A member of our team will contact you by phone to finalize the request with you.

Please note that delivery fees are non-refundable, including those related to returns. Return fees are the customer's responsibility.