Frequently Asked Questions (FAQ)
Online shopping
I have a question about a product or an order. How can I contact you?
We're here to help!
For any questions regarding a product or an ongoing order, please email web@pentagone.com, including your order number in your email if applicable.
Is it possible to pay with a gift card online?
Unfortunately, our system does not currently support online gift card payments.
Is it possible to buy a gift card online?
Unfortunately, our system does not currently allow for the purchase of gift cards online.
Is it possible to pay with PayPal on your website?
We do not currently offer the option of payment by Paypal.
Are online prices the same as in-store prices?
Yes! All our prices are the same in store and online. If you notice a difference, it means that an issue has occurred and we are trying to resolve it as quickly as possible.
Shipping, returns, and exchanges
What is your return and exchange policy?
Your satisfaction is a priority for us. If the product(s) purchased online do not meet your expectations, here are the options available to you:
- We will exchange your regular-priced items within 30 days of your order date.
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Sale items with a discount of less than 50% are non-refundable and can be exchanged for free in-store.
- Promotional or sale items with a 50% discount or more are final sale and are neither refundable nor exchangeable.
What is the delivery time?
Currently, our delivery times are between 7 to 10 business days. Serving you as quickly as possible is our priority.
My order hasn't shipped yet, is that normal?
We are working hard to ship orders as quickly as possible. For any questions regarding your order, please contact the web orders department, mentioning your order number and your question, at: web@pentagone.com
Is it possible to pick up my order in-store to save on delivery fees?
Unfortunately, our current system does not allow for in-store pickup. However, if your order reaches $100, delivery will be free.
Is it possible to modify and/or cancel my order after it has been submitted?
To modify or cancel an order, please contact the web orders department at web@pentagone.com, providing your order number, phone number, and your request. An agent will contact you to complete the operation over the phone.
Are delivery charges refundable?
Delivery charges are non-refundable, including charges incurred for returns. Return shipping costs are the responsibility of the customer.
Promotions and contests
Do you have any current promotions?
Visit the Promotions section to find out about our current promotions.
How can I easily keep up with promotions and contests?
A simple way to stay informed about our promotions, contests, events, etc. is to subscribe to our newsletter. You can also follow us on Facebook and Instagram.
Shops
I'd like to find the store closest to me
Visit our Store Locator page and enter your postal code in the search tool to find the store nearest you.
We have over 40 stores throughout Quebec.
What are your store hours?
Opening hours vary by store. Please visit our Store Locator page to check the opening hours of your favorite store.
Caring for your denim
How should I go about preserving the look of my jeans?
To preserve their color, add a little vinegar during the first wash of your jeans. This technique will help set the color.
Preferably wash in cold water.
You can put your jeans in the dryer on the delicate cycle, preferably.
We're here!
Do you have another question about your order or anything else? We'll be happy to answer it!
